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The Seven Standards of Cloud Computing Service Delivery by BMC Software, Inc. June 03, 2010 - (Free Research) In economic times like these, leading companies are looking to cloud-computing applications and IT Help Desk is increasingly in demand. This paper outlines best practices for selecting cloud-computing solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc. June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Diskeeper 2010 Server edition  by Diskeeper Corporation July 27, 2010 - (Free Research) Servers and workstations slowing down, crashes, required offline maintenance, slow virtual platforms, free space bloating, premature hardware refreshes, spiraling energy consumption, heavy help desk traffic-- check out this solution to see how it improves performance and efficiency on even the busiest servers by preventing fragmentation. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Manage Information and Password Security with IBM Tivoli Access Manager for Enterprise Single Sign-On by Prolifics, A Premier IBM Business Partner August 10, 2010 - (Free Research) Forgetting or confusing passwords, failure to update passwords on time, and incorrect password guessing can result in system lockouts and loss of productivity while creating a substantial burden for IT help desks. Read this paper to find out more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 and AppLocker by Global Knowledge January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pillars of Enterprise Protection: IT Management by Symantec Corporation August 23, 2010 - (Free Research) Infrastructure complexity, multi-pronged security threats, and the challenge of Windows 7 migration require more than a collection of individual point solutions---and more than a "marketing bundle" that integrates solutions with little more than shrink wrap. Read this paper to find out so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Economic Impact™ Of CA Wily Application Performance Management by CA Technologies. June 02, 2009 - (Free Research) This study examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying CA Wily Application Performance Management (APM). Read this report for a discussion of the key findings. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Top Ten Essentials for Privileged Account Management by FoxT February 01, 2010 - (Free Research) In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pillars of Enterprise Protection: IT Risk and Compliance by Symantec Corporation August 23, 2010 - (Free Research) Organizations must strive to write IT policies in such a way that they capture acceptable risk levels, while striking a balance between tight infrastructure security and data access. Read this paper to find out so much more about IT Risk and Compliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Keys to a Successful Identity and Access Management Implementation by CA Technologies. December 2007 - (Free Research) An effective Identity and Access Management (IAM) solution is quickly becoming a must-have or enterprise organizations. In this paper learn the five keys to successful identity and access management implementation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for First-Contact Resolution - Your Performance Driver by GoToAssist July 2010 - (Free Research) First-contact resolution, or FCR, is a leading performance driver in the support centre. This white paper explores the strategic role first-contact resolution plays in support environments, provides best practices for optimising performance and outlines steps for achieving consistent FCR. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The True Costs of E-mail Encryption by Trend Micro August 2010 - (Free Research) Currently, e-mail encryption is a bit of a paradox. Large organizations understand and want privacy, but e-mail encryption technology is too in-depth for mass usage. Fortunately things are changing. Read this paper to learn so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mastering Problem Management by Global Knowledge August 2010 - (Free Research) There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ManageEngine Applications Manager 9.2 by ManageEngine July 2010 - (Free Research) ManageEngine Applications Manager is an availability and performance monitoring software that helps IT Operations and Application Support to ensure high uptime for their business applications in production. (DEMO) VIEW ABSTRACT | GO TO DEMO

A Comprehensive Approach to Practicing ITIL Change Management by BMC Software, Inc. April 2009 - (Free Research) Mission-critical data processing relies in large part on the automated initiation, execution, management, integration, and recovery of batch-mode IT processing. Read about BMC Software's solution that integrates their batch process automation solution, BMC CONTROL M, with their CMDB solution, BMC Atrium. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation by Hewlett-Packard Company February 2010 - (Free Research) This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell and Microsoft solutions help ServiceU deliver reliable system performance and create a virtualized environment that reduces power consumption by 50 percent by Dell and Microsoft February 2009 - (Free Research) ServiceU Corporation was challenged to deploy reliable hardware to support its Microsoft® SQL Server® 2008 environment and virtualize other applications to enhance business flexibility. Read this case study to learn about the benefits that ServiceU achieved through by implementing Dell hardware and Microsoft Hyper-V technology. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

EMA Radar™ For Business Service Management (BSM): Service Impact Q3 2010 CA Vendor Profile by CA Technologies. June 2010 - (Free Research) This report is designed to help IT organizations more effectively plan for the adoption of solutions that can help bring together a unified view of IT service performance as it impacts business outcomes. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Achieving Compliant Manufacturing Excellence through Real-time Performance Management by SAP America, Inc. January 2009 - (Free Research) Manufacturers are feeling new pressure on their operations from many directions. Dynamic market needs, increased compliance requirements, more distributed manufacturing operations, rapid product innovation, lean manufacturing, and the transition to new IT technology all manifest themselves on the plant floor and throughout the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Panic Slowly: Integrated Disaster Response and Built-In Continuity by IBM September 2006 - (Free Research) This article highlights disaster preparedness plans to help reduce risk and minimize the damage to your business in the event of an emergency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Strategies for Generating Revenue Using Sales Triggers by OneSource Information Services August 2010 - (Free Research) Research shows that prospects with sales trigger events are eight times more likely to buy. Finding and using trigger information in can be a challenge. This paper presents the five “trigger centric” sales prospecting strategies your sales reps can use to generate revenue. Continue reading to learn what these five strategies today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Specialty Analytics Servers: Enabling decision-making @ the speed of business by Sybase, Inc. April 2010 - (Free Research) Traditional transactional systems are often inadequate for complex analytics and reporting purposes. This paper discusses how specialty analytics servers help with making critical business decisions by offering a low-risk, practical way to dig into and analyze large volumes of data and turn raw data into actionable insight. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

VMware and Dell Solutions for Small to Medium Business: Ensuring Rapid, Reliable and Affordable Disaster Recovery by Dell and VMware February 2009 - (Free Research) Affordable high availability and disaster recovery solutions are critical to the survival of all SMBs in the event of a disaster. Building on years of helping SMBs protect their information, VMware and Dell provide cost-effective and robust data protection, disaster recovery, and high availability solutions. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Increase Your Returns Using Event-Based Marketing by Infor CRM July 2009 - (Free Research) Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reduce Risks and Protect Critical Information with Ease by Symantec Corporation July 2010 - (Free Research) The threat landscape is consistently evolving and today's cyber threats are getting stealthier.  With these changes, businesses are finding that anti-virus only solutions are not enough to completely protect their business from risk. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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