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E-Book: The Black Book of Outsourcing 2009 Survey: Top Legacy Migration ITO Vendors by Clerity August 20, 2010 - (Free Research) Each year, the Brown-Wilson Group and Black Book Research undertake an annual survey into organizations' satisfaction with their outsourcing service providers. Explore their findings in this informative E-Book. (EBOOK) VIEW ABSTRACT | GO TO

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect, Inc. August 10, 2010 - (Free Research) This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application performance management: a six-step approach to improving staff efficiency and efficiency and customer satisfaction by Hewlett-Packard Company July 21, 2010 - (Free Research) This paper details an approach that application owners and operations managers can use to achieve a successful application performance management deployment. The ultimate goal is to help you take clear steps toward robust application performance management capabilities so that you can serve your internal and external customers more effectively. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Debenhams Significantly Frees Up Staff by Simplifying IT Project Management with CA Clarity PPM by CA Technologies. December 03, 2008 - (Free Research) Read this case study to learn how Debenhams' Project Management Office has reduced report creation time by more than 90% using CA Clarity™ Project & Portfolio Manager. The CA solution also helps Debenhams to identify ineffective IT projects earlier on in the lifecycle to save resources and money. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice by Pivotal CRM, a CDC Software solution November 11, 2009 - (Free Research) This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect, Inc. August 10, 2010 - (Free Research) Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Turning Smarter Collaboration into a Strategic Asset Using IBM Client for Smart Work by IBM October 30, 2009 - (Free Research) CIOs are being counted on to deliver IT innovation to respond to accelerating and evolving business challenges. Check out this white paper to learn about IBM Client for Smart Work software, an open, security-rich, and cost effective Microsoft® desktop solution.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

JN Data Improves End-User Services through More Effective Web Application Management by CA Technologies. February 19, 2009 - (Free Research) Read this paper to learn how using the CA Wily Application Performance Management (APM) solution consisting of CA Wily Introscope® and CA Wily Customer Experience Manager™, JN Data better manages Web applications through faster diagnosis of problem root causes in its customers’ heterogeneous environments. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

What Every IT Manager Needs To Know About Project Management by Global Knowledge May 01, 2009 - (Free Research) It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Evolution to Revolution: Landmark Technology Decouples Hardware from Software to Cut Cost and Complexity by CDW Corporation September 08, 2009 - (Free Research) Read this white paper to learn more about virtualization and especially the similarities and differences between server virtualization and client virtualization. Which one holds more benefit for your organization? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Address Your Top Tech Problems by AT&T Corp August 04, 2010 - (Free Research) For companies without full-time IT staff, affordable tech support is especially important. Subscription services like AT&T Tech Support 360SM can be a great solution for wireless network configuration, e-mail, office application and computer performance problems, mobile device setup, virus removal and other troublesome support issues. (WHITE PAPER) GO TO WHITE PAPER

Optimizing Performance of Business-Critical Web Applications by CA Technologies. April 01, 2009 - (Free Research) Adopting an effective application performance management strategy is a critical step in managing complex Web revenue and generating mission critical applications to deliver a high-quality end-user experience. Read this white paper to learn how to implement an Application Performance Management (APM) solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cost Basis Basics: Preparing for the New Reporting Requirement by Advent Software, Inc June 10, 2010 - (Free Research) January 1, 2011 may have seemed very far away when the Emergency Economic Stabilization Act was signed into law in October 2008. As the date gets closer, however, many investment managers are still looking for guidance on the bill’s cost basis reporting provision—the first phase of which kicks in on that date. Read this paper to find out more. (WHITE PAPER) GO TO WHITE PAPER

A Question of Trust: How Service Providers Can Attract More Customers by Delivering True Security in the Cloud by SafeNet, Inc. June 04, 2010 - (Free Research) This white paper outlines the path cloud providers can take to start building trust into cloud deployments, and details the approaches and capabilities organizations need to make this transition a reality. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell Virtualization Consulting Services Video by Dell, Inc. and Intel September 03, 2009 - (Free Research) Virtualization is a rapidly evolving technology with many moving parts, making increasingly difficult for customers to develop an effective strategy. Every organization moves at a different pace. Dell delivers tailored solutions for every customer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

High Availability Doesn't Have to be Expensive by Marathon Technologies August 31, 2010 - (Free Research) How do you protect email and other critical applications from downtime in an "always-on" world that expects 24x7 availability? Register for this 45-minute webinar, where we will review how to evaluate your specific risks for planned and unplanned downtime, an action plan to better align your IT resources to achieve your SLAs for uptime, and more! (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

5 Low Cost Tips for Protecting Exchange from Downtime by Marathon Technologies July 28, 2010 - (Free Research) Windows Server applications are at the very core of small and mid-size business operations, powering everything from the essential Exchange email server and mobile/remote email access, to critical order processing applications and customer databases. Watch this webcast to learn more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

5 Keys to a Successful Identity and Access Management Implementation by CA Technologies. December 2007 - (Free Research) An effective Identity and Access Management (IAM) solution is quickly becoming a must-have or enterprise organizations. In this paper learn the five keys to successful identity and access management implementation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PowerTerm WebConnect - Free 30 Day Trial! by Ericom Software June 2010 - (Free Research) PowerTerm WebConnect enhances the flexibility and reliability of Microsoft Terminal Servers, Virtual Desktops and Blade PCs. More flexible, affordable and easier to deploy and extend throughout the organization,  Ericom's centrally administered solution installs and deploys in hours making it an ideal application for mobile workforces. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Multi-channel Marketing: Orchestrate Message, Channels and Countries by SDL Web Content Management Solutions Division July 2010 - (Free Research) Online marketing needs to be coordinated and consistent with marketing communication and business objectives. SDL Tridion provides unique opportunities to coordinate communications through different channels, across sites and different countries. SDL Tridion enables marketers, technical staff, and corporate communicators to collaborate as well. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Automation: Going Beyond the Obvious to Find Real Cost Savings by BMC Software, Inc. September 2009 - (Free Research) Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell Deployment Design and Implementation by Dell, Inc. and Intel October 2009 - (Free Research) The Dell Project and Program Management approach enables the alignment of all elements of a client deployment. This standardized and easy-to-understand framework can be tailored as necessary to complement and integrate with existing customer processes. (DATA SHEET) VIEW ABSTRACT | GO TO

The Top 10 Things You'll Save with ECM by Perceptive Software July 2010 - (Free Research) Explore the proven impact of enterprise content management (ECM) software technology and discover your potential for greater business success. Read this paper to learn about the top 10 things you’ll save with ECM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors by Advent Software, Inc January 2006 - (Free Research) In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors. (WHITE PAPER) GO TO WHITE PAPER

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