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Browse Directory>   Business Solutions>  Sales and Marketing>  Customer Relationship Management (CRM)
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Partner Channel Management: Build Stronger Partnerships for Stronger Profits by SAP America, Inc.
September 02, 2010 - (Free Research) This paper explores how the SAP CRM application helps you leverage your partner relationships and empower channel partners so they can better market to, sell to, and provide service to your end customers. Continue reading to learn how you can have a more profitable partner channel network – and a more profitable company.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Powering Marketing Success by SAP America, Inc.
September 02, 2010 - (Free Research) The SAP CRM application allows organizations to do more with less. Read this paper to learn how the application enables you to make the most of your marketing resources, increase marketing accountability, and execute successful marketing initiatives to increase long-term, profitable customer relationships.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FMC Technologies: Gaining Greater Insight into Sales Forecast Data with SAP® CRM by SAP America, Inc.
September 02, 2010 - (Free Research) FMC Technologies Inc. of Houston is a leader in oil and gas equipment service. This case study describes how by replacing Siebel software with the SAP CRM application, the company integrated and centralized its forecasting data, enabling managers to make better and faster decisions about supply chain capacity.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements by SAP America, Inc.
September 02, 2010 - (Free Research) By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Efficient After-Sales Service in IM&C Companies: Superior Service Operations for Profitable Growth by SAP America, Inc.
September 02, 2010 - (Free Research) This paper discusses how integrated software and services from SAP can help you streamline and align key operations in service sales, service marketing, customer support, contract management, field service, and installed-base management. Read on to learn how to deliver efficient after-sales services.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best-in-Class Marketers Drive Enhanced Customer Loyalty by SAP America, Inc.
September 02, 2010 - (Free Research) This paper will explore how top-performing companies are capturing, integrating, managing, measuring and acting on valuable customer data throughout the entire customer lifecycle, in order to maximize customer loyalty and achieve Best-in-Class bottom-line results.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis by SAP America, Inc.
June 05, 2009 - (Free Research) There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis by SAP America, Inc.
June 02, 2009 - (Free Research) The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up...
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting by SAP America, Inc.
April 27, 2009 - (Free Research) Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy by SAP America, Inc.
April 24, 2009 - (Free Research) Even when times are good, sales force effectiveness commands management attention: after all, the success of the sales force is integral to profitable growth. But in a tough economy, retaining customers and reducing costs become paramount, and thus sales force effectiveness truly takes center stage.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc.
January 01, 2009 - (Free Research) Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications.
(JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points by SAP America, Inc.
January 01, 2009 - (Free Research) Check out this article to discover how companies that provide convenient touch points and deliver positive customer experience enable customization of product interaction and achieve a competitive edge with consumers.
(JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

E-Book: Successfully Leveraging Marketing Automation Technology: Building a Business Case by SearchCRM
August 31, 2010 - (Free Research) Marketers are being asked to identify, segment and target the most profitable customers and boost customer loyalty. Marketing automation software can help solve these challenges, but it too requires a financial investment. Read on and learn how to successfully leverage marketing automation technology and how to build a business case for it as well.
(EBOOK) VIEW ABSTRACT | GO TO

The Next Frontier for Support Centers: Customer Experience Management by Citrix Online UK
August 26, 2010 - (Free Research) This new smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Take a Holistic Approach to Business-Driven Security by IBM
March 06, 2008 - (Free Research) This paper introduces actions that organizations can take to drive security efforts from a business and operational perspective and discusses how security leadership from IBM can help enable their success.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

White Paper: Maximizing your SAP ERP by Synactive, Inc.
August 26, 2010 - (Free Research) Implementing the SAP ERP business solution is a great step towards achieving a myriad of business success for your organization. However, many SAP customers are beset with challenges such as providing ongoing training and support for users, data integrity issues, and user errors and omissions. Read this brochure to maximize your SAP ERP.
(BROCHURE) VIEW ABSTRACT | GO TO

Why Performance Management? A Guide for the Midsize Organization: Gain Competitive Advantage without Breaking the Bank by IBM
September 14, 2009 - (Free Research) By linking insights to action, performance management has enormous potential to transform midsize business. When data becomes information, it gains value as insights that fuel action, propelling business forward. This white paper shows how IBM Cognos Express is a cost-effective choice for performance management.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft
August 23, 2010 - (Free Research) Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.
(VIDEO) VIEW ABSTRACT | GO TO

Optimize your sales performance in the Cloud with Microsoft Dynamics CRM Online by Microsoft
August 23, 2010 - (Free Research) Attend this webcast to see Microsoft Dynamics CRM Online in action (including integration to Microsoft Business Productivity Online Services), and learn about customers who have used the solution to address areas such as Microsoft Office Outlook integration for e-mails, lead routing and qualification, and more.
(VIDEO) VIEW ABSTRACT | GO TO

Drive Sales, Marketing and Service Success with Microsoft Dynamics CRM Online by Microsoft
August 23, 2010 - (Free Research) Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud.
(VIDEO) VIEW ABSTRACT | GO TO

Virtual Event: Jazz and Rational Team Concert - Part 2 by IBM
March 23, 2010 - (Free Research) Newly released research from the Ponemon Institute and Ounce Labs, an IBM Company, reveals that while C-level executives feel good data protection efforts support organizational goals such as compliance, reputation, management or customer trust, there is a lack of confidence in the ability to safeguard sensitive information.
(WEBCAST) GO TO WEBCAST

Landing Your Target: 4 Ways to Win More Deals Using Company-Based Sales Triggers by OneSource Information Services
August 18, 2010 - (Free Research) Sales triggers are time-sensitive events such as executive changes, mergers and acquisitions, and funding announcements that present immediate sales opportunities. Watch this webcast to learn 4 ways to win more deals using company-based sales triggers.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Power of Information Availability - What Every Senior Executive Should Know by Vision Solutions
August 16, 2010 - (Free Research) This white paper explores how the power of an information availability solution can transform that non-productive, non-profitable downtime into the optimum level of value-producing business uptime for your organization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Enterprise Application Search (EAS) Is Crucial To Your ERP System by IFS
June 19, 2009 - (Free Research) There are plenty of appliances that provide Google-like enterprise search but these tools are no replacement for true enterprise application search. This white paper explains the difference between these technologies and how they can help or harm your company.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Connects Customers to Brands by Cisco Systems, Inc.
August 16, 2010 - (Free Research) Paul Gillin, author of three social media marketing books, reveals how CIOs are becoming the designated guardians of intellectual property. As the use of social media tools grows, Gillen recommends how a CIO can stay in front of the widespread access and create enhanced customer experiences.
(VIDEO) GO TO

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